Thank you for choosing Flowers Upminster for your online flower delivery needs in Upminster and the surrounding areas. These Terms & Conditions govern all orders placed through our website and apply to all customers residing in, or requesting delivery to, Upminster and neighbouring locations. It is important that you read and understand these Terms & Conditions before submitting your order. By ordering flowers and related products through our website, you agree to be bound by these Terms & Conditions, which create a legal agreement between you (“the customer”) and Flowers Upminster (“we”, “us”, or “our”).
Flowers Upminster provides an e-commerce platform where customers can browse, select, and purchase fresh flowers and floral arrangements for delivery within Upminster and nearby localities. We strive to offer a seamless online shopping experience, ensuring that every bouquet is hand-arranged and delivered with care.
Order Placement: To place an order, simply browse our product categories, select your desired flowers or arrangements, and add them to your shopping cart. Once you are satisfied with your selections, proceed to the secure checkout portal where you will enter the necessary delivery information and complete payment.
Order Confirmation: After submission, you will receive an order confirmation outlining your purchase details. This confirmation acts as an acknowledgment that your order has been received. It does not, however, guarantee acceptance of your order by Flowers Upminster.
Order Acceptance: The acceptance of your order and the completion of the contract between you and Flowers Upminster will occur when you receive a dispatch confirmation (where applicable) or at the point of delivery. We reserve the right to refuse or cancel an order prior to acceptance for reasons such as suspected fraud, unavailability of products, or errors in pricing or product description. Should we be unable to fulfill any part of your order, we will contact you with alternative options or offer a refund where necessary.
Delivery Details: It is your responsibility to ensure that all delivery information provided is accurate and complete. Inaccurate or incomplete information may result in delayed, misdirected, or undeliverable orders. We recommend double-checking all details before submitting your order. Additional delivery fees may apply for orders outside Upminster but within surrounding areas; these will be clearly outlined during the checkout process.
All floral products and arrangements are subject to availability. Every effort is made to accurately reflect the items shown on our website. Due to seasonal and market variations, certain flowers or packaging materials may be unavailable at short notice. In such cases, we reserve the right to substitute products with suitable alternatives of equal or greater value and similar style, ensuring the overall theme and quality remain consistent. If a significant substitution is required, we will make every reasonable effort to notify you in advance.
Accepted Methods: Flowers Upminster accepts payment via major credit cards, debit cards, and other methods indicated at checkout. All prices displayed on our website are in GBP (£) and include VAT where applicable. The price includes the cost of the flowers and applicable delivery charges, which are clearly itemised prior to order completion.
Payment Security: Online payments are processed securely through trusted third-party payment processors. Flowers Upminster does not store your complete card details. You warrant that you are authorised to use the chosen payment method.
Non-Payment: Orders will not be processed or dispatched until full payment has been received and cleared by our payment provider. If payment is not successful, the order will be considered void and not delivered.
Your Right to Cancel: Customers possess the statutory right to cancel their order for most goods purchased online within 14 days after receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this right does not apply to perishable goods such as fresh flowers. Should you wish to cancel or amend your order, please contact us as soon as possible. Cancellations for non-perishable items may be accepted if made before your order has been dispatched or processed for delivery.
Non-Perishable Items: For items other than fresh flowers (e.g., vases, cards), you may cancel your order prior to dispatch. If you wish to return a non-perishable item, it must be in its original packaging and unused. Return postage costs will usually be the responsibility of the customer unless the item is faulty or not as described.
Perishable Goods: Due to the perishable nature of flowers, cancellation or amendment requests must be received as soon as possible, ideally prior to preparation or dispatch. Once flowers have been prepared or dispatched, cancellations cannot be guaranteed.
Amendments: We will do our best to accommodate requests to amend delivery dates, addresses, messages, or product selections, provided the order has not been prepared or sent out for delivery. Please contact us promptly for any such requests.
Order Refusals: We reserve the right to cancel an order for reasons such as product unavailability, inability to deliver to a specified address, or suspicion of fraudulent activity. In such cases, you will be notified, and a full refund issued as soon as possible.
Flowers Upminster offers delivery within Upminster and select surrounding areas. Delivery dates and times are subject to availability and may be impacted by factors beyond our control, such as traffic or adverse weather. Delivery charges, where applicable, will be indicated before completion of your order.
It is your responsibility to ensure that someone is available at the delivery address to receive the flowers during the arranged time. If no one is present, we may attempt delivery to a neighbour, leave the flowers in a safe place, or contact you for further instructions. We cannot accept responsibility for loss or damage to flowers left at the delivery address in accordance with your instructions.
Flowers & Perishables: Due to the nature of our floral products, we do not accept returns of fresh flowers except in cases of damage or deficiency upon arrival. If you are dissatisfied with the quality of the flowers or if they arrive damaged, please contact us within 24 hours of delivery. You may be requested to provide a photograph of the delivered bouquet so we can investigate and offer an appropriate solution, such as a replacement or partial/full refund.
Non-Perishable Items: Non-perishable items may be returned in accordance with your statutory rights. Please ensure they are unused and in their original packaging. Refunds will be processed promptly once items have been received and assessed.
Complaints: Customer satisfaction is a priority at Flowers Upminster. Should you have any concerns regarding your order, please contact us as soon as possible. We will endeavour to resolve any issues promptly and to your satisfaction, in accordance with your statutory rights.
Our liability to you in connection with any order is strictly limited to the purchase price of the goods purchased. We accept no responsibility for any loss of profits, loss of business, or consequential, indirect, or special losses arising from your use of, or reliance on, our website or the products supplied, to the maximum extent permitted by law.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We will not be liable for any failure to perform our obligations under these Terms & Conditions due to events outside our reasonable control (force majeure), including but not limited to acts of nature, strikes, fire, flood, or failure of third parties.
All content on the Flowers Upminster website, including logos, images, descriptions, and design elements, are the property of Flowers Upminster or its licensors and are protected by applicable copyright, trademark, and intellectual property law. You may not copy, reproduce, or distribute any part of the site or its contents without our written permission.
We are committed to protecting your privacy and keeping your personal information secure. Data provided at checkout is used solely for the processing and delivery of your order, in accordance with applicable UK data protection law. We do not share your information with third parties except as necessary to fulfil your order or as required by law.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
All statutory rights you hold as a consumer under UK law remain unaffected by any provision in these Terms & Conditions.
Flowers Upminster reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and will apply to all subsequent orders. You are encouraged to review these terms prior to making a purchase to ensure you understand your rights and obligations.
These Terms & Conditions apply to all online flower delivery orders made by customers residing in Upminster and surrounding areas. Should you have any queries or require further clarification regarding these terms, please consult our website or reach out to our team using the contact methods provided on our platform. Thank you for choosing Flowers Upminster for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
